Dear Elected Official: Let’s Talk Quality… | Quality Digest

See on Scoop.iteGobierno

Governments—local or otherwise—are under increasing pressure around the world to provide results that matter to the public, often within severe resource constraints. Now they are taking pointers from the private sector by using ISO 9001 for quality management to provide efficient and reliable services vital to the lives of millions of people.

Flavio Calonge‘s insight:

 ISO 18091 aims to :
• Empower citizens and governments together
• Ensure not only effectiveness but legitimacy
• Provide a common language and understanding between politicians and technicians, and enable comparability across countries and other local governments
• Serve the local population by making politically viable those things that are technically indispensable
• Create a useful tool for the UN millennium goals and objectives for a sustainable world and smart cities
• Produce reliability – essential for society

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